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In order for members to receive the service they deserve at Heart Jewelry Limited and to avoid unpleasant situations.Based on the principles of mutual understanding, fairness, and voluntariness, both parties agree to abide by the following terms: 1. Heart's Jewelry Limited Commitment We take responsibility for the information directly published by our company. If there is any inconsistency between words and actions that directly causes losses to merchants, this website will bear the responsibility.However, we refuse to take responsibility for losses caused by the customer's own reasons (such as not reviewing product details and attributes).For example, a single pendant does not come with a chain, the product does not have a packaging box, and the product size is different from what was imagined. We hope customers can look more closely and ask questions. The product images are of the actual items, but some are sourced from the internet. We strive to provide accurate descriptions for each product so customers can purchase with confidence.If there are serious errors due to our negligence, we will promptly correct them and offer returns or exchanges. Strictly control the quality of the product; if there are any quality issues, we offer unconditional returns and repairs. Note: We are only responsible for the current confirmed instant.As information often needs to be updated, if changes occur after the membership is purchased, we will promptly notify you, allowing you to decide whether to cancel. 2. Membership Requirements Carefully check (quantity, specifications, etc.), and promptly inform if there are any special requirements. The delivery address and contact information must be accurate; otherwise, any related losses incurred will be your responsibility. Timely payment.If payment is not made within three days, the transaction will be automatically canceled. After arrival, please check the goods (quantity, quality, specifications, etc.) and contact us promptly if there are any issues.If there are no issues, please promptly confirm receipt and give a five-star review (thank you) 3. Other Agreements If the parties reach an agreement through other means of communication that conflicts with these terms, it shall be executed according to the agreement between both parties. Replacement for Defective Products: If members find products with genuine quality issues within 37 days of receiving them.Please contact us first before making an exchange; we will cover the one-time return shipping fee. Repair or maintenance: Additional charges will be applied based on the actual situation.If there are product quality issues caused by us, we will take full responsibility until the end. If there are product damages caused by customers' carelessness, we will repair according to the customer's requirements, but the return postage will be borne by the customer. If the repair costs exceed 10.00 yuan, the customer will need to cover the basic labor costs. Detailed Explanation of Merchant Doubts A. Product advantages: The material of silver jewelry and its advantages compared to pure silver jewelry The materials of our jewelry are all made from refined soft white copper and silver.The glossiness resembles silver, and even when cut, it's difficult for most people to distinguish.Compared to pure silver, there is a huge difference; high-quality electroplated platinum layer, thickened silver, protective coating, long-lasting surface color retention, not easy to fade, anti-oxidation (the chain with higher silver content is incomparable and can be said to never fade) B. Rich Product Line: Products, New Product Guidance, Demand A rich product line is our foundation; whether it's our current models or potential new ones, we can offer them to merchants.Our company releases new products every month, leading fashion with exquisite items. We can also flexibly customize products according to any customer's needs without excessive requirements, suitable for both small and medium-sized customers. C. Superior Production Line: Powerful Productivity, meticulous craftsmanship, high-end products Our company's daily output is over a thousand pieces, and we have numerous partners to shorten production cycles as quickly as possible and ensure timely delivery.There are more than ten kinds of processes in the production of products, from product design to factory inspection, each process is indispensable and has strict requirements.Professional high-end jewelry, because of professionalism, we are dedicated D. Our service: Provide effective assistance and reduce requirements Simply selling goods is not our ultimate goal; we do our best to assist merchants in quickly selling products. Therefore, we have specially established an experienced promotion department to share promotion methods, help with product image promotion, and store design arrangement.Our company allows mixing, and the threshold for mixed batches is extremely low.Minimum order of 100 pieces per style for new products Leveraging our own resources to provide personalized services for clients Merchants only need to provide product samples or clear pictures of product details along with related dimensions, and we can proceed based on that. Our company will estimate and verify products based on customer requirements. During production, merchants need to pay a mold fee in advance, ranging from 0 to 100 yuan. Our company will communicate and confirm through the samples produced by the mold before proceeding with production. For large orders, merchants need to pay an advance deposit of 20-50% based on the quantity before production. Online Store (Temporarily Not Available) Online Store Advantages 1.The product data package has been optimized for your use. 2. Pick-up service minimizes your costs.(For existing customers only, some additional fees apply) 3. Unify products to avoid malicious competition and standardize the market. 4. Weekly withdrawal amounts allow merchants to stay informed at all times, avoiding the stress of having empty listings. 5. For products that are out of stock in small quantities, we will immediately process and ship them for you within three to five days after placing your order. 6. Introduce new products every month to guide sales and promote a transactional atmosphere Online Store Conditions 1. You need to have your own Taobao store, Paipai store, or other online sales platforms (Taobao store data is complete, while data from other third-party platforms like Paipai need to be converted, requiring you to have independent operation skills). 2. Understand and be able to proficiently use data package upload and modification tools. 3. We will make corresponding optimizations and adjustments to the product. 4. If you need a product data package, you must deposit 100 yuan as a guarantee. The deposit will be refunded when the purchase exceeds 1000 yuan or for a single purchase starting from 500 yuan. 5. Get goods uniformly across the entire network and enjoy membership discounts with upgraded sales. 6. Comply with our company's market regulations to avoid unhealthy competition. ,