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Questions and Answers Frequently Asked by Buyers: 1.Are you available? Dear customer, we can handle internal order gifts, but only by making changes while maintaining the original design. We are not accepting requests at the moment; please understand. For more details, please consult our online customer service 2.Are you online? We are currently recruiting for new, JD.com, and other platforms. For details, please contact online customer service. If there are any returns under the guise of getting goods, and our inspection team finds any issues, we will not accept returns for those products. Thank you for your understanding 3.Do you take samples? Dear customers, we do offer samples, but we have encountered some customers who come under the guise of taking samples to buy cheaply for personal use. Since we mainly manufacture and not sell directly, if you need a single piece for sample purposes, please contact our online customer service and inform them of the color you require. Usually, the order message page is not easy to see, which can lead to incorrect color delivery, so please contact customer service first 4.Are all the products available for sale? Dear customers, most of the bags listed in our store are in stock. Due to the large daily shipment volume, final availability needs to be confirmed after checking. If you see '0' before placing an order, please consult online customer service to see if it's available. Once you've decided on the style, place your order promptly and make payment to avoid delays 5.Is there any difference between the actual product and the picture shown? All of our products are taken from actual items. Due to factors such as monitors, photography equipment, lighting, and fabric dye batches, there may be slight color differences, which are unavoidable when placing an order.Product size, as the product was measured in a photography studio, depending on different measurement methods, an error of 2-3CM between sizes is considered normal. These are generally known by customers who frequently order online, so if you are too sensitive to color difference and have strict size requirements, please place your order with caution. Otherwise, if returns occur, our store will not bear the return shipping fee, please be informed 6.How do you calculate it? Dear customers, in order to save time wasted on bargaining, we have marked the prices we can afford in-store, and many of our long-time customers have also switched to placing orders online. Therefore, we kindly ask for no bargaining. Thank you all dear customers 7.How is the product shipping calculated? In line with the principle of saving shipping costs for customers, different areas use different transportation methods, choose: Guotong, Longbang Express, etc.; for standard freight, select direct freight stations based on the city or county where the recipient's address is located. If there are no direct freight stations in that area, the freight station will transfer it for you, and a transfer fee will be charged. Standard freight is paid upon pickup, and door-to-door delivery fees are additional (Note: If you choose standard freight, please leave an accurate contact person and phone number. If there are delays in receiving goods due to the contact person or phone number provided, our store will not be responsible).Default express delivery for Hong Kong, Macau, and Taiwan regions 8.Can I pay on delivery? No cash on delivery and freight station collection of payment.The company's fees and handling charges are quite expensive, and collecting payment at the freight station is troublesome due to the large amount involved. Therefore, we do not offer cash on delivery or collection on delivery options. Thank you for your understanding 9.How to make a payment and is there a time limit for payment? We order online and pay with Alipay (recommended), or you can also use bank transfer (not recommended). Due to the large daily outbound volume from the warehouse, to ensure that the items you ordered are in stock and Please make the payment within 48 hours after placing the order to avoid affecting others; otherwise, we will close it. Thank you for your understanding 10.How long does it take to ship after payment? How long will it take to receive the goods? Dear customers, we have joined Alibaba's 48-hour shipping service, but we try to ship within 24 hours after your payment. To ensure you receive your goods as soon as possible, we will do our best to complete shipping on the same day before 4 PM if payment is made before then. Due to high shipping volume, we may arrange for the goods to be shipped the next day. Please understand that depending on the region, standard shipping usually takes 3-5 days, and general freight usually takes 3-7 days. If you are buying for personal use only and have strict delivery time requirements, it is recommended to avoid this option. Thank you 11. What should I do if I receive a package and find that the quantity or color does not match or there are quality issues? Dear partners, when signing for delivery goods, please make sure to inspect and count the quantity accurately before signing. Otherwise, if the quantity is found to be incorrect after signing for receipt, you will need to bear the responsibility yourself (except for styles that are temporarily out of stock before shipping).If the wrong color was sent, please contact online customer service and ask them to verify the shipping list.For product quality issues, we have launched a 15-day exchange service, which means you can exchange the product within 15 days of receiving it. Our products are inspected by quality control personnel before being shipped out. If there are any quality issues after receiving the goods, please contact customer service via Wangwang or phone, and take photos of the problematic products to send to customer service through Wangwang.Customer service will inform you how.For non-quality issues requiring returns or exchanges, please bear the return shipping costs yourself. Also, please ensure that the returned bag has not been used and that the tags and packaging are intact, which does not affect our secondary sales. Thank you for your understanding that returns or exchanges are not accepted for items over 15 days old due to slim profit margins. Thank you for your understanding 12. Warm Reminder: From the time our products leave our warehouse to being delivered to you, the arrival time may vary depending on the chosen shipping method. However, we have encountered customers claiming that we under-shipped quantities after receiving their goods. Before shipping out, we always check at least twice to ensure complete quantities before packing. Therefore, we can only guarantee that the products are complete when they leave our warehouse. If there is any product loss during transit with your shipping agent, we can provide you with corresponding evidence (such as total weight at the time of shipment, warehouse exit note, or photos of the shipping bill). Please note that all goods are packed in nylon bags rather than cardboard boxes. If you require packaging in cardboard boxes, please be aware that freight charges are calculated based on actual weight and will be charged at 1.5 times the actual weight. Additionally, there is an extra 15 yuan per item for the cost of cardboard boxes ======== Return and Exchange Instructions======== We have launched a 15-day exchange service. If there are quality issues after receiving the goods or if there was an error on our part that resulted in the wrong item being sent, we will exchange it. For non-quality issues, exchanges can only be made for refunds, and we are not responsible for return postage. The returned bags must be unused and fully tagged to ensure they do not affect secondary sales. All items beyond 15 days cannot be returned or exchanged Quality Issue Explanation: A fabric has noticeable holes B There are obvious stains and dyeing (approximately the size of a dime) You can apply for a return or exchange within 3 days of receiving the goods (counted from the date of signing for receipt); after this period, it will not be accepted The items eligible for return or exchange must be brand new and unused, not washed, not artificially damaged, and must have intact packaging and original accessories returned in their original condition.We refuse all COD (Cash on Delivery) and Freight Collect shipments.Otherwise, it will not be accepted The following situations do not fall under the scope of exchange for quality issues: 1. Odor issue(Some fabrics may have a special odor due to storage in certain warehouses.) 2. The thread ends are not clean or there are loose threads in some places 3. Slight dirt on light-colored fabric (may occur during production and sales process) 4. Fabric quality or transparency level, etc. (There is no standard; it's a matter of personal perception and expectations, so there can't be a standard or definition, please understand.) 5. Used and washed items cannot be exchanged 6. If you do not contact us and inform us of the reason for return or exchange, sending back the item without authorization will not be accepted 7. Special offer items are not eligible for return or exchange Special Statement: 1. Due to the large daily outbound volume, we try our best to match the colors you specify. If a single color is out of stock, we will contact you via Wangwang or phone to coordinate changing to other colors or waiting for shipment before sending to avoid unnecessary trouble. Thank you for your understanding 2. We will ship according to the address or warehouse specified by each partner. Although we have quality inspections, they are all manual inspections, so there may be minor oversights. However, we try our best to ensure that if any quality issues are found at the end and require return or exchange, we will only bear the cost of shipping back from the specified address or warehouse. Please be aware of this, so we hope that each partner will inspect the products before sending them to end customers to avoid any delays in exchanges and unnecessary expenses. Thank you